Welcome to Washio! By using our services, you agree to comply with the following Terms and Conditions. Please read them carefully before booking or utilizing our services.


1. General

1.1. These Terms & Conditions apply to all services provided by Washio.
1.2. By booking a service, you confirm that you have read, understood, and agreed to these terms.
1.3. Washio reserves the right to update these terms at any time. Changes will be communicated via our website or email.


2. Booking & Payment

2.1. Bookings can be made through our website, mobile app, or by contacting us directly.
2.2. Full payment or a deposit may be required at the time of booking.
2.3. Payments must be made using valid payment methods accepted by Washio.


3. Customer Responsibilities

3.1. Provide accurate information when booking a service, including the location, vehicle details, and contact information.
3.2. Ensure the vehicle is accessible at the scheduled time and location.
3.3. Remove personal belongings from the vehicle before the service begins. Washio is not responsible for lost or damaged items left in the vehicle.


4. Cancellations & Rescheduling

4.1. Cancellations or rescheduling requests must be made at least 24 hours before the appointment.
4.2. Late cancellations may incur a cancellation fee as outlined in our Cancellation Policy.
4.3. No-shows or failure to provide access to the vehicle at the scheduled time will result in the full service fee being charged.


5. Service Limitations

5.1. Washio reserves the right to refuse service if the vehicle's condition is deemed hazardous or beyond the scope of our capabilities.
5.2. External factors such as weather conditions or unforeseen circumstances may lead to rescheduling.


6. Liability

6.1. Washio will take all reasonable precautions to ensure quality service and care for your vehicle.
6.2. Washio is not liable for pre-existing damage, wear and tear, or issues arising from improper maintenance of the vehicle.
6.3. Washio's maximum liability is limited to the cost of the service booked.


7. Privacy

Washio values your privacy. Any personal information collected during the booking or service process will be handled in accordance with our Privacy Policy.


8. Contact Information

For questions, concerns, or assistance, please contact us:
📧 washio@gmail.com